2db77 Privacy Policy

1. Introduction and Applicability

This Privacy Policy applies to all members using the 2db77 platform (website and mobile application). By using, registering on, or accessing our services on the 2db77 website and application, you agree to this Privacy Policy.

We take the security and privacy of your personal information extremely seriously. 2db77 complies with the General Data Protection Regulation (GDPR) and other relevant data protection laws. We only collect necessary information and do not share it with third parties without your explicit consent.

This policy sets out what personal data we collect, why we collect it, how we use it, who we share it with and how we keep it safe. It also explains your rights over your data and how to get in touch with us.

1.1 Data Controller

2db77 is the data controller of your personal data. We determine what information is collected and for what purposes it is used. Our company's registered address and contact details are provided at the end of this page.

We regularly review our privacy practices and update them in accordance with laws and best practices. If any significant changes occur, we will notify you via email or in-app notification.

2. What Information We Collect

We collect various types of personal information to use and provide the 2db77 platform. All information is collected lawfully and fairly and subject to your explicit consent.

2.1 Information Provided During Registration

When you create an account with 2db77, we collect the following information:

• Personal Identity: Full name, date of birth, gender
• Contact Information: Email address, mobile number, residential address
• Login Information: Username, password (encrypted)
• Identity Verification: National ID card, passport or driving license number and photo
• Proof of Address: Utility bills, bank statements or government documents

This information is needed to verify your identity, confirm your age and comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) policies.

2.2 Financial and Transaction Data

We collect the following information to process deposits and withdrawals:

• Payment Method Information: bKash/Nagad/Rocket account numbers, bank account details
• Transaction History: Deposit and withdrawal amounts, dates, times
• Betting History: Bet amounts, game types, win-loss records
• Balance Information: Current account balance, bonus balance

We do not store full credit card numbers or CVV. All payment processing is handled by PCI DSS certified third-party payment providers who maintain the highest security standards.

2.3 Automatically Collected Technical Information

We automatically collect the following information when you use the 2db77 platform:

• Device Information: Device type, operating system, browser type and version
• IP Address: IP address and geographic location of your internet connection
• Log Data: Login times, pages accessed, links clicked, session duration
• Cookies and Tracking: Browser cookies, pixel tags, local storage
• Gaming Behavior: Games played, betting patterns, favorite game categories

This information helps us improve our services, detect fraud, and resolve technical issues.

3. How We Use Your Information

We use the personal information collected for the following purposes. Each use is based on a legal foundation and is consistent with your consent or contractual obligations.

3.1 Account Management and Service Provision

• Create and maintain your account
• Verifying your identity and age
• Performing login authentication and security checks
• Processing deposits and withdrawals
• Accept bets and provide winning payouts
• Recording your gaming history and statistics
• Providing customer support and answering queries

3.2 Legal and Regulatory Compliance

• Complying with KYC and AML regulations
• Prevent fraud, money laundering, and terrorism financing
• Complying with legal requests from law enforcement or regulatory authorities
• Meeting gaming license requirements
• Implementing responsible gaming policies

3.3 Platform Improvement and Personalization

• Personalizing services based on your preferences and activity
• Recommending relevant games, bonuses, and promotions
• Analyze and improve website and app performance
• Testing and developing new features and games
• Conduct user experience research and data analysis

3.4 Communication and Marketing

• Send transaction confirmations and receipts
• Send account updates and security alerts
• Keeping you informed about new promotions, bonuses and special offers (if you opt in)
• Sending newsletters and gaming tips
• Sending surveys and feedback requests

You can unsubscribe from marketing communications at any time by using the unsubscribe link in each email or by changing your notification preferences in account settings.

4. Information Sharing and Third-Party Disclosure

2db77 does not sell your personal information and does not share it with third parties without your explicit consent. However, we may share your information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who perform specific tasks on our behalf:

• Payment Processors: bKash, Nagad, Rocket and the banks that process transactions
• Game Providers: Evolution Gaming, Pragmatic Play, which supply Live Casino and Slots games
• Verification Services: Third-party KYC and identity verification services
• Cloud Hosting: Server and database hosting providers
• Email and SMS Services: To send communication messages

All these service providers are bound by strict confidentiality agreements and access only the minimum information necessary to provide their services.

4.2 Legal Obligations

We may disclose your personal information if:

• Compliance with court orders, subpoenas, or legal processes is required
• Regulatory or licensing authority requests must be fulfilled
• Fraud, money laundering, or other criminal activity must be investigated
• National security or public interest must be protected

4.3 Business Transfers

If 2db77 merges with, is acquired by, or sells assets to another company, your personal information may be part of the transferred assets. In such cases, we will notify you in advance and ensure the new owner maintains the same privacy standards.

5. Data Security and Safety Measures

The security of your personal information is the highest priority for 2db77. We implement industry-leading technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Technical Security

• SSL/TLS Encryption: All data transmission is secured by 256-bit SSL encryption
• Database Encryption: Sensitive information stored in encrypted format
• Firewall and IDS/IPS: Advanced network security systems
• DDoS Protection: Protection against Distributed Denial of Service attacks
• Regular Security Audits: Penetration testing by third-party experts

5.2 Access Control

• Only authorized employees have access to personal data
• All access logs are recorded and reviewed regularly
• Multi-factor authentication mandatory for internal systems
• Data access restricted on a need-to-know basis

5.3 Data Backup and Recovery

We take regular backups and maintain disaster recovery plans to restore your data in case of any technical disaster. Backup data is also encrypted and stored securely.

6. Cookies and Tracking Technologies

2db77 uses cookies and similar tracking technologies to improve your browsing experience and provide our services. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Essential for website functionality and keeping your login session active
• Functionality Cookies: Remembers your preferences (language, currency, etc.)
• Analytics Cookies: Tracks site usage and performance
• Advertising Cookies: Used to show relevant promotions (if you consent)

6.2 Managing Cookies

You can control and delete cookies through your browser settings. Keep in mind, though, that disabling essential cookies may stop some features of the website from working. Analytics and marketing cookies are used only with your consent, and you can change your preferences at any time.

7. Your Rights and Data Control

Under GDPR and other data protection laws, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to know what information we hold about you and to receive a copy of that information. You can export your data by going to account settings or by contacting customer support. We will fulfill your request within 15 days.

7.2 Right to Rectification

You can update your profile at any time if there are any errors or changes to your personal information. To change certain information such as name and date of birth, you must contact customer support and provide supporting documents.

7.3 Right to Deletion

You may request deletion of your account and personal data. However, due to legal and regulatory obligations, we may need to retain certain information for a specified period, such as transaction records and AML-related information. We will review your request and delete all feasible data within 30 days.

7.4 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transfer it to another service provider. We provide data exports in CSV or JSON format.

7.5 Right to Object and Restriction

You may object to specific processing of your data, particularly for marketing purposes. You can unsubscribe from marketing emails and SMS at any time.